SHIPPING & RETURN POLICY

Shipping Policy

We ship within 48 hours of your purchase. Please allow 2 days to one week for delivery in the USA and Canada and 1-3 weeks for the rest of the world. In most cases, you will receive your items earlier than expected, but sometimes it depends on the destination. Your patience is truly appreciated. You can always contact us if you have any questions regarding your purchase at support@smartmumz.com. Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its product detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Return Policy

You may return most new, unopened items within 5 days of delivery for a full refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Sending us a picture of the defective product will help us a lot. To complete your return, we require a receipt or proof of purchase. Gift wrapping services cannot be refunded.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  Late or missing refunds (if applicable) If you haven’t received a refund yet, please first check your bank account again as it may take some time before your refund is officially posted. Contact us if you haven’t received your refund and after checking your bank account first. We are aiming to over deliver for our customers with every opportunity. You can always contact us if you have any questions regarding your purchase at support@smartmumz.com

Questions

Pure & Natural – Who We Are 

SmartMumz is passionate about natural & organic products for mothers & babies. We have been proud to have become a trusted and established company supplying high quality products to parents all over the world. Not only do we take our time in bringing on board new products, we base our reputation on the ones that finally make it to our shelves.

Simplicity – Our Mission 

Our passion is helping our customers choose the right products for their baby. It is our firm belief that every parent wants only the most natural, non-toxic environment for

their child. So we’ve kept it simple for you; the products on our site and in our shop are free from nasty chemicals. Much of our time is spent sourcing and researching the loveliest products for young children – and we want to ensure they are of the highest quality so that our customers are delighted with their purchase every time. Smartmumz leads the way in sourcing and providing natural, organic and Fairtrade baby products.

Integrity – Our Ethics 

Our products are sourced from reliable suppliers that guarantee the manufacturing process and supply chain is ethical and adheres to the highest standards. It’s not always easy running a business founded on these principles. Sometimes it means just  not stocking a certain product after liaising with potential suppliers for a long time, but we would rather be 100% certain of our products. Only the best will do.

Responsibility – got a question?

We have been working with natural products for mums and babies for a long time and there is little we don’t know about this subject. We do feel responsible for the choices and decisions you make and take our advice very seriously. We only sell what we consider will best suit your personal circumstances and tailor our guidance in accordance with that. So if you need a little advice or would like some help in choosing, we are only a phone call away or you can chat live with us. Everyone that works at Smartmumz is a parent too. We understand.